Shipping policy

We ship worldwide. If your country isn't available at checkout, email contact@mayhemtion.com and we'll see what we can do.

Processing time

Orders are packed and handed to the carrier within 1-5 business days after payment. Orders placed on weekends or public holidays are processed on the next business day. During drops or busy periods, processing may take a little longer, and we'll let you know by email.

Delivery times

Estimated delivery once your order has shipped:

• Germany: 2-5 business days

• Rest of the EU: 4-10 business days

• Rest of the world: 7-21 business days

These are estimates, not guarantees. Delays can happen because of the carrier, customs or public holidays.

Shipping costs

Shipping costs depend on your destination and are shown at checkout before you pay.

Tracking

When your order ships, you receive an email with a tracking number.

Customs, duties and taxes

For orders outside the EU, your country may charge import duties, taxes or customs fees when the parcel arrives. These are not included in your order total and are your responsibility. We have no control over these charges and can't predict their amount.

Lost, delayed or damaged parcels

If your parcel hasn't arrived after 21 days, or it arrives damaged, email contact@mayhemtion.com with your order number and, if damaged, a photo. We'll work with the carrier to find a solution.

Wrong address

Please check your address at checkout. If you notice a mistake, email us as soon as possible. We can only change the address before the order ships.

Contact

MAYHEMTION, contact@mayhemtion.com